Terms Service Agreement Chatbot Website Usage Conditions Legal
Terms service outlines usage conditions, account responsibilities, service limitations chatbot website platform. Legal agreement governing AI chatbot business services, customer obligations.
Agreement Terms
These Terms of Service ("Terms") govern your access and use of TalkTalkAI chatbot website services, including FAQ automation, customer service automation, AI chatbot business solutions. By creating account, installing chatbot widget, using services, you agree bound these Terms.
Account Responsibilities
Creating chatbot account, you agree:
- Provide accurate, current, complete account information
- Maintain security account credentials, password confidentiality
- Notify immediately any unauthorized account access, security breaches
- Accept responsibility all activities occurring under your account
- Use chatbot services lawfully, ethically, accordance these Terms
TalkTalkAI reserves right suspend, terminate accounts violating Terms, engaging fraudulent activity, abusing chatbot services.
Acceptable Use Policy
Using chatbot website services, you agree NOT:
- Use automated customer support malicious, illegal, unethical purposes
- Harass, abuse, threaten, impersonate others using chatbot
- Transmit viruses, malware, harmful code through chatbot widget
- Scrape, copy, reverse engineer chatbot software, AI models
- Overload, interfere with chatbot services, infrastructure, networks
- Violate intellectual property rights, privacy rights others
- Use chatbot services spam, phishing, fraudulent activities
Violations result immediate account suspension, termination, legal action.
Service Availability Limitations
TalkTalkAI strives provide reliable 24/7 chatbot services but makes no guarantees:
- Uninterrupted chatbot widget availability, uptime
- Error-free FAQ automation, automated customer support responses
- Specific response times, performance metrics
- Compatibility all website platforms, browsers, devices
Chatbot services provided "as is" without warranties expressed or implied. TalkTalkAI reserves right modify, suspend, discontinue services anytime with reasonable notice.
Subscription Billing Terms
Chatbot pricing plans billed monthly or annually:
- Subscriptions automatically renew unless canceled before renewal date
- Pricing changes notified 30 days advance via email
- Refunds provided 14 days initial purchase, not renewal periods
- Account downgrades take effect next billing cycle
- Failed payments result account suspension until payment resolved
Enterprise plans subject separate custom agreements, pricing terms.
Intellectual Property Rights
TalkTalkAI retains all rights, title, interest chatbot software, AI models, documentation, trademarks. Subscription grants limited, non-exclusive, non-transferable license use chatbot services per these Terms.
You retain ownership your business content, FAQ data, conversation logs uploaded chatbot. You grant TalkTalkAI license use this data exclusively provide, improve chatbot services.
Data Privacy Security
Customer data handled accordance Privacy Policy outlining data collection, usage, protection practices. TalkTalkAI implements industry-standard security measures protecting chatbot data but cannot guarantee absolute security.
You responsible:
- Ensuring FAQ content, automated responses comply privacy laws
- Obtaining necessary consents collecting customer data through chatbot
- Configuring chatbot appropriately your industry's data protection requirements
Limitation Liability
Maximum extent permitted law, TalkTalkAI not liable any:
- Indirect, incidental, consequential damages arising chatbot services
- Lost profits, revenue, data, business opportunities
- Service interruptions, downtime, technical failures
- Third-party actions, content, websites linked chatbot
Total liability any claim not exceed amount paid past 12 months chatbot subscription.
Indemnification
You agree indemnify, defend, hold harmless TalkTalkAI from claims, damages, liabilities arising your:
- Violation these Terms, applicable laws, regulations
- Misuse chatbot services, automated customer support capabilities
- Content uploaded, transmitted through chatbot widget
- Infringement others' intellectual property, privacy rights
Termination
Either party may terminate subscription:
- You: Cancel anytime through account dashboard, takes effect end billing period
- TalkTalkAI: Terminate accounts violating Terms, non-payment, abuse with immediate effect
Upon termination:
- Access chatbot services, dashboard, widget code immediately revoked
- Data retained 90 days allowing export, then permanently deleted
- No refunds provided remaining subscription period (except legal requirements)
Changes Terms
TalkTalkAI may modify Terms periodically. Material changes notified via email 30 days before effective date. Continued use chatbot services after changes constitutes acceptance updated Terms.
Governing Law
Terms governed laws [Jurisdiction] without regard conflict law provisions. Disputes resolved exclusively courts [Jurisdiction].
Contact Information
Questions regarding Terms of Service:
Email: legal@talktalk.dev
Mail: TalkTalkAI Legal Department, [Address]
Last Updated: November 2025