Privacy Policy Data Protection Chatbot Website Security Standards
Privacy policy outlines data collection, usage, protection practices chatbot website services. GDPR compliant chatbot security standards. Customer data protection enterprise-grade encryption.
Information Collection Usage
TalkTalkAI chatbot website collects information necessary provide customer service automation, FAQ chatbot, automated customer support services. Information collected includes:
- Account information: name, email, company details creating chatbot account
- Usage data: conversation logs, chatbot interactions, analytics data improving service
- Technical data: IP addresses, browser information, device information necessary chatbot widget functionality
- Payment information: billing details processed securely third-party payment processors
Data Usage Practices
Information collected used exclusively:
- Provide chatbot website services, FAQ automation, customer service automation
- Improve AI chatbot accuracy, response quality, automated customer support capabilities
- Send service updates, technical notifications, billing information
- Analyze chatbot performance, conversation patterns, customer satisfaction metrics
TalkTalkAI does not sell, rent, share customer data third parties except necessary provide chatbot services (hosting, payment processing) or required law.
Data Protection Security
Chatbot website employs enterprise-grade security measures protecting customer data:
- 256-bit SSL encryption data transmission
- Encrypted database storage conversation logs, account information
- Regular security audits, penetration testing, vulnerability assessments
- Access controls limiting employee data access need-to-know basis
- Automated backups, disaster recovery procedures ensuring data availability
GDPR Compliance
TalkTalkAI chatbot services fully compliant GDPR (General Data Protection Regulation) EU data protection standards. Customers have rights:
- Access personal data stored chatbot systems
- Request data correction, deletion, export
- Opt out non-essential data collection
- Withdraw consent data processing
- Lodge complaints data protection authorities
Contact privacy@talktalk.dev exercising GDPR rights, data protection questions.
Data Retention Policies
Customer data retained:
- Account information: Duration active account plus 90 days after cancellation
- Conversation logs: 12 months for analytics, improvement purposes
- Billing records: 7 years per tax regulations
- Technical logs: 90 days security, troubleshooting purposes
Customers may request earlier data deletion contacting support@talktalk.dev.
Cookie Usage
Chatbot website uses cookies:
- Essential cookies: Required chatbot widget functionality, user authentication
- Analytics cookies: Track website usage, chatbot performance metrics
- Preference cookies: Remember user settings, customization options
Users may disable non-essential cookies browser settings without affecting core chatbot website functionality.
Third-Party Services
Chatbot services integrate third-party providers:
- Cloud hosting: AWS (Amazon Web Services) chatbot infrastructure
- Payment processing: Stripe payment transactions
- Analytics: Privacy-focused analytics conversation insights
Third-party providers bound contractual data protection obligations meeting TalkTalkAI security standards.
Changes Privacy Policy
Privacy policy updated periodically reflecting service changes, regulatory requirements. Customers notified material changes via email 30 days before effective date. Continued use chatbot website after changes constitutes acceptance updated privacy policy.
Contact Information
Questions regarding privacy policy, data protection practices, GDPR compliance:
Email: privacy@talktalk.dev
Mail: TalkTalkAI Privacy Officer, [Address]
Last Updated: November 2025