Data Processing Agreement DPA GDPR Compliance Enterprise Chatbot
Data Processing Agreement (DPA) outlines GDPR compliant data handling practices enterprise chatbot services. DPA terms govern data processing, security, protection chatbot website business customers.
Data Processing Agreement Overview
This Data Processing Agreement ("DPA") forms part of the Terms of Service between TalkTalkAI ("Processor") and Customer ("Controller") regarding the processing of personal data through chatbot website services, automated customer support, FAQ automation platform.
DPA ensures GDPR (General Data Protection Regulation) compliance, establishes data protection responsibilities, outlines security measures protecting customer data processed through AI chatbot business services.
Definitions
- Personal Data: Information relating identified or identifiable natural persons collected through chatbot widget, conversation logs, customer interactions
- Processing: Any operation performed personal data including collection, storage, analysis, transmission, deletion through chatbot services
- Controller: Customer determining purposes, means personal data processing using chatbot website
- Processor: TalkTalkAI processing personal data on behalf Controller providing chatbot services
- Sub-processor: Third-party service providers engaged by TalkTalkAI processing personal data (cloud hosting, infrastructure)
Data Processing Scope
TalkTalkAI processes personal data exclusively providing chatbot website services including:
- FAQ automation customer inquiries, responses
- Conversation logs between website visitors, chatbot widget
- Customer contact information collected automated customer support interactions
- Analytics data improving AI chatbot accuracy, performance
- Technical data necessary chatbot widget functionality, security
Processing limited purposes explicitly authorized Controller through chatbot configuration, service agreement.
Controller Obligations
Customer (Controller) responsible:
- Ensuring lawful basis processing personal data through chatbot
- Obtaining necessary consents website visitors before data collection
- Providing privacy notices explaining chatbot data processing
- Configuring chatbot widget compliance applicable privacy laws
- Responding data subject requests (access, deletion, correction)
- Notifying TalkTalkAI any data protection concerns, compliance issues
Processor Obligations
TalkTalkAI (Processor) commits:
- Process personal data only per Controller's documented instructions
- Ensure personnel processing data bound confidentiality obligations
- Implement appropriate technical, organizational security measures
- Assist Controller responding data subject requests
- Assist Controller meeting GDPR compliance obligations
- Delete or return personal data upon service termination
- Make available information demonstrating GDPR compliance
- Notify Controller data breaches without undue delay
Security Measures
TalkTalkAI implements enterprise-grade security protecting chatbot data:
- Encryption: 256-bit SSL data transmission, encrypted database storage conversation logs
- Access Controls: Role-based access, multi-factor authentication, audit logging
- Infrastructure Security: Firewall protection, intrusion detection, DDoS mitigation
- Data Segregation: Logical separation customer data, isolated databases
- Backup Recovery: Automated backups, disaster recovery procedures, business continuity planning
- Security Audits: Regular penetration testing, vulnerability assessments, compliance audits
- Incident Response: 24/7 security monitoring, incident response procedures
Sub-processors
TalkTalkAI engages sub-processors providing chatbot infrastructure, services:
- AWS (Amazon Web Services): Cloud hosting, infrastructure chatbot services
- Stripe: Payment processing subscription billing
All sub-processors bound data protection obligations meeting or exceeding DPA terms. TalkTalkAI notifies Controller new sub-processors 30 days advance allowing objection.
Data Subject Rights
TalkTalkAI assists Controller fulfilling data subject rights under GDPR:
- Right Access: Provide copies personal data processed chatbot
- Right Rectification: Correct inaccurate personal data conversation logs
- Right Erasure: Delete personal data upon request (right to be forgotten)
- Right Restriction: Limit processing personal data specific circumstances
- Right Portability: Export personal data machine-readable format
- Right Object: Object processing personal data specific situations
Controller submits data subject requests via support@talktalk.dev. TalkTalkAI responds within 10 business days providing technical assistance.
Data Breach Notification
Event personal data breach affecting chatbot services, TalkTalkAI will:
- Notify Controller without undue delay, maximum 72 hours breach discovery
- Provide detailed information: breach nature, data categories affected, likely consequences
- Describe measures taken, proposed mitigate breach effects
- Provide contact point for further information
- Cooperate Controller meeting regulatory notification requirements
Data Transfers
Personal data processed within EU/EEA data centers ensuring GDPR compliance. Any transfers outside EU/EEA use appropriate safeguards:
- Standard Contractual Clauses (SCCs) approved European Commission
- Adequacy decisions recognizing equivalent data protection
- Additional security measures ensuring data protection
Audits Compliance
Controller may audit TalkTalkAI GDPR compliance once annually:
- Request compliance documentation, security certificates, audit reports
- Conduct on-site audits reasonable advance notice (Professional, Enterprise plans)
- Engage third-party auditors conducting compliance assessments
TalkTalkAI provides reasonable assistance audits without disrupting chatbot services, customer operations.
Data Retention Deletion
Personal data retained duration specified Controller through chatbot settings:
- Conversation logs: Configurable 30 days to 24 months
- Analytics data: Aggregated, anonymized after 12 months
- Account data: Deleted 90 days after account termination
Upon service termination, TalkTalkAI will:
- Return personal data Controller-specified format within 30 days
- Securely delete all copies personal data after export period
- Provide written certification data deletion
Liability Indemnification
Each party liable damages caused failure comply DPA obligations per applicable data protection laws. TalkTalkAI indemnifies Controller against claims arising Processor's GDPR violations, security breaches, unauthorized data processing.
Term Termination
DPA remains effect duration Terms of Service, chatbot subscription. DPA survives service termination regarding data deletion, return obligations, confidentiality requirements.
Amendments
DPA may amended reflecting changes:
- GDPR, applicable data protection regulations
- Chatbot services, technical capabilities, infrastructure
- Sub-processors, security measures, operational practices
Material DPA changes require written agreement both parties (Enterprise plans) or 60-day advance notice (other plans).
Contact Information
DPA questions, data protection inquiries, GDPR compliance matters:
Data Protection Officer: dpo@talktalk.dev
Enterprise Support: enterprise@talktalk.dev
Mail: TalkTalkAI Data Protection Officer, [Address]
Last Updated: November 2025